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Frequently asked questions

  • What is your standard turnaround time?
    Depending on the size and complexity of your order, our standard turnaround is 1 to 3 weeks from the date of your proof approvals. You will be notified prior to placing your order if the turnaround period is expected to be longer than 2 weeks.
  • Where are you located?
    While we are headquartered in New York, we work with the most prestigious local decorators across the USA to produce and fulfill your orders. We currently work out of New Jersey, Pennsylvania, Florida, Texas, Arizona and California.
  • Do you offer samples?
    While we do offer some samples at an additional fee, we strive to keep our minimum order quantities low so that you can make sure your custom apparel meets your expectations before producing a larger run.
  • Do you integrate with e-commerce platforms like Shopify?
    While we do not integrate with e-commerce platforms, we serve as your personal merch team. If you are an approved print-on-demand client, we can manage your order flow and apparel operations completely, so that you can focus on your content and analytics.
  • Where do you ship to?
    Unfortunately we currently only ship across the contiguous United States (48 states excluding Alaska and Hawaii).
  • What are your minimum order quantities?
    Our minimum order quantities range from order to order but primarily start at 20 units for screen printing, 6 units for embroidery, and 6 units for DTG printing. That being said, we can produce samples at a small fee. For fulfillment, finishing, and print-on-demand services, clients must be approved with special minimum order quantities per order.
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